1. Deposits
Dining reservations carry a deposit of $50 per guest; salon positions and private rooms carry deposits per the written quote. Deposits are credited in full to the evening's bill or refunded on arrival — they are never a fee.
Deposits are taken by card or bank transfer through the concierge; a receipt is issued in every case.
2. Cancellations
Cancel 48 hours or more before your seating and the deposit refunds in full to the original method within five business days. Inside 48 hours the deposit converts to house credit valid twelve months — usable against any future booking.
Date changes made more than 48 hours out carry the deposit across without charge.
3. No-shows
A party that doesn't arrive and doesn't call forfeits the deposit — it's the only circumstance in which the deposit is kept. For salon positions the table is released after sixty minutes.
We'd rather hear from you late than not at all: a call on the night lets us resell the table, and in that case the deposit converts to credit rather than being forfeited.
4. Service issues
If the house fails — a cancelled booking on our side, a service fault that ends the evening — deposits refund in full and we offer a replacement evening at our expense.
Issues raised on the night are resolved by the duty manager; issues raised afterwards go to the concierge in writing for a written reply.
5. Credits & vouchers
House credit is valid twelve months from issue, applies to dining, salon and services, and is transferable once with notice. Golden Chip vouchers are valid three years and fully transferable.
Credit and vouchers are redeemed at booking — they can't be exchanged for cash except where the law requires it.
6. How to request
Refunds and credit requests go to [email protected] or +61 2 9566 8321, attention 'Accounts'. Include your booking name and date; refunds are processed within five business days.
Related: Terms of Service, Privacy Policy, Legal.